Privacy policy

Last updated on May 29th 2023

This privacy policy sets out how AEDAA EQUIPMENTS PRIVATE LIMITED uses and protects any information that you give AEDAA EQUIPMENTS PRIVATE LIMITED when you use this website.

AEDAA EQUIPMENTS PRIVATE LIMITED is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

AEDAA EQUIPMENTS PRIVATE LIMITED may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at agroelectronicdevices@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Return Policy

Eligibility for Returns

Items must be returned within 30 days of delivery.
Products must be unused, in their original packaging, and in the same condition as when received.
Proof of purchase is required for all returns.

Non-returnable Items

Custom-made or special order items.
Items that have been used or installed.
Products without original packaging.

Return Process

Initiate a Return: Contact our customer service team via "aedaaequipments@gmail.com "to initiate a return. Provide your order number and reason for return.
Receive a Return Authorization: Once approved, you will receive a return authorization number and instructions on how to send your item back.
Ship Your Item: Pack the item securely and include the return authorization number inside the package. Ship the item using a trackable shipping method to the address provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Inspection and Refund

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.

Refund Policy

Types of Refunds

Full Refund: Granted if the item is returned in its original condition within the return period.
Partial Refund: Issued for items that are returned showing signs of use, missing parts, or not in original condition.
No Refund: Issued for items that are returned beyond the return period or in unacceptable condition.

Refund Process

Notification: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing: Approved refunds will be processed within 2-3 business days. The credit will automatically be applied to your original method of payment with in 5 to 7 Business Days.
Exceptions: Certain circumstances may require additional processing time. You will be notified if this applies to your refund.

Shipping Policy

Shipping Destinations

We ship to all locations within India .
International shipping is available to selected countries. Please contact customer service for more information.

Shipping Methods

We offer standard and expedited shipping options. The shipping method will be selected at checkout based on your preference and location.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination.
Free standard shipping is available for orders over [specific amount].

Processing Time

Orders are processed within 1-2 business days.
Custom or special orders may require additional processing time. You will be notified of any delays.

Delivery Time

Standard Shipping: 1 to 3 business days.
Expedited Shipping: 1 to 2 business days.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.
You can track your order through our website or the carrier’s tracking system.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact customer service immediately with your order number and details of the issue.
We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Contact Information For any questions or concerns regarding our return, refund, or shipping policies, please contact our customer service team at [phone number] or [email address].

Example Sections for Customization:

Initiate a Return: "Contact our customer service team via our online form or by calling +91 7288077029 ." Processing Time: "Orders are processed within 1-2 business days, excluding weekends and holidays." International Shipping: "Please contact our customer service for international shipping rates and availability."